Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This policy says when you can get your money back.
Credit packs
You can ask for a refund of a credit pack within 14 days of buying it.
- The refund covers the credit from that pack that you have not spent yet; credit already used for steps is not refunded.
- After the refund, that credit is removed from your account.
Cortex66 Plus
You can cancel Cortex66 Plus at any time; it stays active until the end of the month you paid for and then stops renewing.
- We do not refund part of a month, unless the law requires it.
- Credit already added by a renewal stays in your account after you cancel.
Free credit
Free credit given at sign-up is not paid for, so it cannot be refunded or exchanged for money.
Your rights under the law
Consumers in some countries have a legal right to cancel a purchase within a set time (for example 14 days in the EU, the UK and Israel). Nothing in this policy limits those rights, and Paddle's own refund policy also applies.
How to ask
Ask through the link in your Paddle receipt email or at paddle.net, or write to us at hello@cortex66.com with the email you used to buy and your order number. Approved refunds go back to your original payment method; your bank decides how soon you see it.
Chargebacks
If something is wrong with a charge, please write to us first so we can fix it quickly. If you open a chargeback with your bank, Paddle handles it, and the credit from that payment is taken back while the chargeback stands.